Four Years of Measuring Tech Debt 2.0 in SMBs

The Tech Debt 2.0 Diagnostic instrument was launched in October 2019 a few months
prior to the publication of Tech Debt 2.0 How to Future Proof You Small Business and
Improve your Bottom Line by Michael C. Fillios.

In these past 3 years 135 owners, executives and managers have used the 9 category, 54 question instrument to self-assess Tech Debt 2.0 in their own organizations. Additionally, organizations have been independently assessed 23 times using this same instrument by IT Ally LLC consultants to aid in assessing current state and creation of an IT improvement road map for those organizations.

Real data integration is difficult, but often yields breakthrough insights that drive better business decisions. SMBs need to focus on improving their data management practices to stay competitive in the market.

While system uptime is a strength for SMBs, efficient incident and problem management remains an area that needs improvement. Embracing modern infrastructure and operations strategies can help organizations better address potential issues and maintain a competitive edge

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By: Michael Fillios and Michael Swenson, March 2023

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